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Thu, 9 Sep 2021 19:15:33 +0000
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Dear Members,

FFOA has received from Alessia Bartolucci, HR IFAD, the message below, asking to share this with you.



Dear FFOA colleagues,

This is to inform you that in line with the contract provisions, a client satisfaction survey for Cigna services will be launched for IFAD staff and retirees on 27 September 2021. The survey will be open for 2 weeks.



The data resulting from the survey will be forwarded by Cigna to IFAD in anonymous format and will be analysed to identify general issues and areas for improvement. It represents an important tool to assess staff and retirees’ general feeling on the services provided, therefore we strongly encourage participation. Also note that FAO and WFP will be launching the same survey in parallel. The results of the three organizations will be compared and common issues will be discussed with the sister agencies.



I strongly encourage retirees to participate in the survey given the importance of the topic, and would appreciate if the FFOA would pass the message to its members in order to ensure a high participation.





Kind Regards

FFOA Secretariat



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