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Wed, 11 Mar 2020 16:50:37 +0000
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Dear Members,
We are informed by WFP and FAO Social Security Offices that:
In accordance with the latest Italian government guidance against the threat of the coronavirus (covid-19) and the consequent restriction of non - Skeleton Staff in all Rome based Agency premises, CIGNA would like to guarantee the continuation of the Local Representatives service by offering phone consultations or WhatsApp video calls.

Active and Retirees Members that would like to speak to the communication officer, Valeria Cara or to the nurse case manager, Solange Fichet, are invited to call CIGNA at the following phone numbers:


-          0032 3 293 18 41  Retirees from WFP

-      0032 3 293 18 42  Retirees from FAO

-      0032 3 293 18 43  Retirees from IFAD

-          800 19 46 66 (free line from Italy)

CIGNA Contact Center will book an appointment with one of the two Local Representatives that will call back the member at the scheduled time and day.

We kindly remind you that:

 - The communication officer, Valeria CARA, is for general questions, benefits, reimbursements and other administrative
   matters;
-  The case manager nurse, Solange FICHET, is for more medically orientated questions.

In light with the above, when calling the Contact Center, members will be requested to provide the personal CIGNA reference number, a phone number and  the topic that should be discussed in order to have the appointment booked with the relevant representative.

Keep well and  stay at home.
FFOA Secretariat





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