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Tue, 30 Jun 2020 19:04:08 +0000 |
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Dear Members,
We trust you are all doing well and that you and your loved ones are safe and well.
Following the FFOA webinar with Cigna on 12th June, a number of issues were raised requiring clarification and FFOA is presently taking up these issues with the RBA managements.
One issue we are seeking clarification on is the requirement by Cigna for pre- authorization for hospital visits AND Tests which could exceed $/ € 400 in Italy and in all other countries e.g. USA, Australia etc.
Members are advised that should visits and tests ( MRIs etc ) in in-network facilities which offer direct billing exceed this $/€ 400 sum, then you should request pre authorization from Cigna at [log in to unmask]<mailto:[log in to unmask]>.
You need to give your name and Personal Reference number (on your Cigna card), the tests prescribed by your doctors office and a copy of the prescription.
If you go to an out of network facility which is not provided with a guarantee of payment and direct billing then costs up to $/€ 1000 do not require pre authorization but you will pay the full amount and then claim from Cigna which will reimburse at reasonable and customary costs so you are advised to seek pre authorization anyway so as to avoid non reimbursement surprises.
When the situation is further clarified to FFOA, we will inform members but in the meantime please follow the above advice when necessary.
Summer is with us and we hope you can get out and about and relax.
Keep safe and well.
Regards,
FFOA Secretariat and Executive Committee
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