Important information related to prescriptions in USA
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Cigna
Important information related to prescriptions in USA
From 1st January 2021, Cigna will move to its proprietary Express Scripts claim processing platform for pharmacy expenses in the USA. There are no changes to the pharmacy network.

However, as a result, the USA pharmacy codes (such as RxPCN) on the back of your Cigna card need to be updated in order for you to enjoy direct payment for medication in the USA.

Important
You can continue to use your current card for all care outside the USA and for in-patient or out-patient services in the USA.

New e-ID cards from 1st January 2021

All e-cards will be updated automatically, but in an effort to go green, Cigna will not re-issue physical cards. Please make sure to present this updated e-ID card at the USA pharmacy counter when filling a prescription from 1st January 2021.

E-ID cards are available in the ‘My plan’ section on the Cigna webpages and Cigna Health Benefits app.

If you are USA based or frequently travel to the USA and prefer to have an updated physical ID card, please contact Cigna to request a replacement card.

More details about Cigna’s Pharmacy Management in the USA

Prescription drug list
Cigna’s prescription drug list is an extensive listing of medications, all covered under your medical plan, dividing medications into three categories, or cost tiers:
•       Tier 1 – generic medication
Generic medication have the same strength and active ingredients as the brand name, but often cost much less. You will usually pay less for covered generic medications. If one is available, you should talk with your health care provider about switching to a generic to treat your condition.
•       Tier 2 – preferred-brand medication
Preferred-brand medications usually cost more than generics, but may cost less than a non-preferred brand.
•       Tier 3 – non-preferred brand medication
Non-preferred brand medications generally have generic equivalents and/or one or more preferred brand options within the same drug class. You will usually pay more for non-preferred medications.
By selecting “Legacy 3 Tier” on Cigna.com/druglist<https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fs1325061471.t.en25.com%2Fe%2Fer%3Futm_campaign%3DIM0150-US_pharmacy_mailing_476%252C480%26utm_medium%3Demail%26utm_source%3DEloqua%26s%3D1325061471%26lid%3D5145%26elqTrackId%3D595d568fe75c4df6805672d9d7911a47%26elq%3D5724fd1dd9a740a3a3ccf12c94580e28%26elqaid%3D3966%26elqat%3D1&data=04%7C01%7C%7Cba1e6e2696874d6c0cd908d8923c5d31%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637420135237856515%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qPA7Y%2B3l%2FhyeQ03cg03kU%2BgepqlwtqeoGnVNIk8o0Tc%3D&reserved=0>, you can view which tier your medication falls under.

Home delivery
From 1st January 2021, you can make use of the Express Scripts Pharmacy for home delivery of medication at no additional cost. Orders can be placed online through the Express Scripts’ portal of which the link will be made available on via the Cigna webpages.

Contact Cigna

To request a replacement card, email [log in to unmask]<mailto:[log in to unmask]> including your Cigna member number (e.g. 4XX/XXXXX) in the subject line of the email. You can also complete the online form in the Contact section of your personal webpages to request a new ID card.
This information is for educational purposes only and is not medical advice. Always consult with your health care provider for appropriate examinations, treatment, testing and care recommendations.

All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Life Insurance Company of North America, Cigna Life Insurance Company of Canada, Cigna Behavioral Health, Inc., Cigna Global Insurance Company Ltd., or through their affiliates and contracted companies. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc.

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